Customer Care Associate

Job Summary

We are seeking a dedicated team member to welcome, assist, and exceed guest service expectations. This role focuses on guest interaction, problem-solving, and promoting both physical and digital services to enhance the shopping experience. You will be responsible for ensuring a seamless and effortless checkout, guest service, and order fulfillment experience.

Skills:

• Competent communication skills are vital for effectively engaging and interacting with guests
• The capacity to troubleshoot and decide on solutions plays a crucial role in improving guest contentment
• Being responsive to a spectrum of guest expectations and interactions
• Experience in promoting and retailing store benefits and offerings

Responsibilities:

• Uphold outstanding guest service by following established service standards
• Provide a warm and sincere interaction with arriving guests
• Rapidly analyze guest needs and customize your interactions accordingly
• Help consumers by informing them about the various products and offering resolutions to their problems
• Ensure that scanning, bagging, and payment processing are carried out with precision and efficiency
• Aim to have a tidy and structured workspace
• Keep guests updated on promotions, recent debuts, and happenings at the store
• Prompt customers to engage in loyalty programs and to explore the possibility of obtaining store credit cards
• Aid guests in utilizing and engaging with digital platforms, such as the store app and online services
• Handle returns according to store policies to prioritize guest happiness
• Streamline the pickup procedure for orders, drive-up services, and transactions associated with gift registry purchases
• Assist in resolving guest concerns and lowering tensions in a way that aligns with store policies and guidelines
• Uphold regulatory compliance by ensuring adherence to federal, state, and local laws concerning regulated products
• Assist in the day-to-day running of the store as required by the demands of the business

Additional Skills:

• Juggling multiple responsibilities while also being meticulous in the details is a skill that can lead to success in various endeavors
• Providing reassurance through educating clients on products and services
• Fast accommodation of changing technology and digital innovations
• Being adept at both autonomous work functions and working collectively with a team

Job Requirements:

• Accurate management of cash transactions and efficient operation of the register system
• Proficiency in conducting work outdoors in different weather scenarios
• Regularly moving and carrying merchandise that weighs up to 15 lbs, with occasional lifting tasks involving items up to 40 lbs
• Capable of accommodating a schedule that involves nights, weekends, and holidays

About Target

When you become a member of our team, you are instrumental in the intricate web of our global logistics and inventory operations. Our objective revolves around the efficient movement and distribution of products, aligning closely with the guidelines stipulated by U.S. Customs. We nurture strong ties with vendors to ensure timely deliveries, optimize inventory levels, and drive cost-efficiency.

At Target, our commitment is to support families in finding joy in the everyday experiences of life. We aim to strengthen communities, nurture talent, and create pathways for growth. Together, we succeed as a unified team, dedicated to caring, evolving, and achieving.