Customer Experience Specialist

Job Summary:

Being a part of the Nike team means joining a diverse and inclusive group that supports personal growth and professional development within a laid-back work environment that values authenticity. Moreover, with an attractive employee discount and excellent benefits, we are certain that your time here will be rewarding and beneficial

If you enjoy guiding individuals and possess a strong interest in the retail sector, the Nike Coach role could be the perfect fit for you. Our aim is to provide an exceptional experience for both our Nike colleagues and customers, and the Coach position is crucial in achieving this objective. Your comprehension of retail store processes brings transparency to your team, while your capacity to motivate colleagues and supervise subordinates yields positive outcomes.

Roles and Duties:

• Placing an emphasis on selling and service enables us to cultivate exceptional consumer interactions that highlight positivity, communication, and a deep understanding of our product range.
• Giving priority to team and culture means focusing on colleagues through the recruitment, cultivation, and retention of essential staff members.
• Ensures a safe, structured, and effective work environment through operational excellence.
• Visual merchandising strives to beautifully merge the realms of sport and fashion through storytelling.
• Digital: Boosts and advances the correlation between web-based and real-world services by incorporating tangible aspects.

Qualifications:

• Over a period of three years in the retail sector, tasks comprised supervising operational processes and interacting with customers in a manner that enhanced their shopping experience
• A year of being in charge of others
• Verified competence in drawing in, structuring, and guiding skilled teams
• Enthusiasm for interacting with customers and inspiring their involvement in the Nike Membership initiative
• Digital literacy includes the motivation to stay informed and adapt swiftly to the changing technological landscape
• Being accommodating and open to working different shifts, including mornings, evenings, weekends, and holidays, in line with the company's needs
• Candidates must exhibit the physical capacity to move, flex, lean, extend, climb up a ladder, and remain upright for prolonged periods, whether with or without essential aid.
• Capability in expressing thoughts proficiently in English
• Candidates are recommended to hold a high school diploma or GED, and any post-secondary education completed is regarded as a positive attribute

Benefits:

Supporting the success of our workforce is a key priority, with provisions for transportation assistance and financial wellness aimed at fostering an environment where all individuals can succeed.

About Nike:

At NIKE, Inc., beyond simply dressing elite athletes, there is an emphasis on encouraging individuals to reach their full capabilities, break down limitations, and expand the possibilities of achievement. The organization values those who can develop, innovate, imagine, and innovate. Diversity is not just accepted but celebrated in their culture, where creativity is recognized and appreciated. NIKE, Inc. is on the lookout for ambitious individuals, trailblazers, and forward-thinkers who can contribute their expertise and enthusiasm to an ever-changing environment.

To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.

EEO Statement:

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, a casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is focused on hiring individuals with diverse backgrounds to enhance its workforce.